Warranty Statement
Goods purchased can be returned for a refund providing Brabourne are notified within 7 days of the date of order or within 7 days of the date of receipt of the goods [whichever is the longer], provided that the goods are returned unused, undamaged and in their original packaging. This does not affect your statutory rights.
The following excludes clearance stock (Items from a specific clearance list) which is sold with an out of box warranty only.
All warranty items will be repaired or replaced by Brabourne after testing, where applicable.
The costs for returning items to Brabourne will be covered by the customer unless a prior agreement has been made by both parties. Brabourne will pay all other shipping charges and costs for returning the replaced or repaired product to the customer, provided it is not deemed customer abuse.
Brabourne Ltd accepts no responsibility for any items returned by a non-traceable method. Customers are advised to package the goods correctly as Brabourne Communications Ltd cannot accept responsibility for goods damaged in transit due to poor or inadequate packaging.
Please make sure date label codes on products are not removed, if these labels are removed the warranty will be void.
Please contact us on 01332 363135 prior to sending goods back, in order to obtain a returns reference number. This will allow us to process your return efficiently and effectively.
Battery Warranties
Rechargeable NiMH, NiCd & Li-Ion Batteries. Battery will maintain no less than 80% rated capacity for a 12 month period from date of purchase from Brabourne Ltd.
PMR Accessory Warranty
Audio Accessories, Including Speaker Mics
Audio accessories will function under normal working conditions for a 6 month period from date of purchase.
Other PMR Accessories
All other PMR accessories will function under normal working conditions for a 12 month period from date of purchase.
Good Stock Returned For Credit
Good or unwanted stock may only be returned for credit if the item is unused, in its original packaging and within 14 days from the original date of purchase from Brabourne Ltd. All items returned will be subject to a 20% re-stocking fee.
Terms & Conditions of Trading
Definitions
BUYER – The person(s) or company whose order for goods is accepted by Brabourne
GOODS – all articles sold to the Buyer, including replacements for defective items
CONTRACT – any legally binding agreement arising between the Buyer and Brabourne for the sale of goods.
Headings in these conditions are for the ease of reference only and shall not affect interpretation.
Order Acknowledgement
All orders will be accepted by Brabourne as subject to and in accordance with the following terms and conditions of sale, which shall be deemed to be incorporated into a Contract. By the placement of an order (by whatever means) the Buyer will be deemed to have acknowledged and accepted the said terms and conditions and will be bound by them. Brabourne will not accept any purported variation to the said terms and conditions that may be included in any written document (including any order form) from the Buyer, except by prior agreement by the Directors of Brabourne Ltd.
Order Confirmation
Written confirmation of telephone orders must be clearly marked as such. Failing such confirmation, Brabourne will not be held responsible for the duplication of an order. Brabourne reserves the right to refuse any order at any time. No order may be cancelled without prior agreement of Brabourne.
Pricing
Prices charged are those prevailing at the time of order. Prices quoted in any Brabourne publication are in £ sterling, ex-works, unless otherwise stated and are current at the time of printing. Brabourne reserves the right to amend prices at any time without prior notice due to currency fluctuations and the continuous increases in raw material costs.
VAT
All prices quoted are exclusive of VAT, which will be added at the time of delivery in accordance with prevailing legislation.
Payment Terms
Settlement for our invoices are
i) For credit account holders, 30 days. Interest will be charged at 8% per year for invoices outstanding over 30 days. THE DESPATCH OF GOODS ORDERED CANNOT BE GUARANTEED IF OUR PAYMENT TERMS ARE NOT ADHERED TO. In the event of the account being continually in arrears then Brabourne reserves the right to withdraw credit facilities.
ii) For Buyers without a credit account, goods are despatched against cleared funds. Payment is accepted by BACS, Cheque, Credit or Debit Card.
Credit Accounts
A Buyer wishing to open a credit account must furnish one bank and two trade references. Brabourne reserves the right in its absolute discretion to grant, refuse or discontinue any credit facilities at any time. Until a credit rating has been approved or established, payment of goods should be made in accordance with “Payment Terms” clause (ii).
Change Of Address
Brabourne must be notified of any change of address in writing. The Buyer will be responsible for any and all costs and expenses resulting from the failure to notify.
Collection Of Goods
A Buyer wishing to collect goods must do so within 2 working days of arranging the collection. If the goods are not collected within the said period, Brabourne will charge the Buyer a 20% restocking fee.
Delivery Schedules
i) Brabourne reserves the right to deliver the goods by instalments.
ii) A price will be charged at the rate applicable to the total quantity of goods ordered.
iii) Instalment deliveries can only be accepted for a maximum period of 12 months from the date of order.
Delivery
Delivery will take place to the Buyers invoicing address unless otherwise agreed with Brabourne. Written confirmation of such alternative address must be provided by the Buyer. Brabourne may make delivery by any method of transport available. Brabourne will use reasonable endeavours to meet delivery estimates but cannot accept any liability whatsoever for failure to do so however arising.
Failure to meet a delivery date where deliveries are by instalment under the Contract in accordance with “Delivery Schedules” clause (iii) shall not prejudice the right of Brabourne to make further deliveries by instalment under that contract.
Short Delivery Or Damage In Transit
Brabourne will not consider any claim for shortage of delivery or damage in transit unless notice is given within 48 hours of the receipt of goods. No claim in respect of non-delivery of goods will be considered unless written notification is given to Brabourne within 10 days from receipt of order acknowledgement in respect of the goods. In this condition, time shall be deemed to be of the essence.
PARCELS RECEIVED IN A DAMAGED CONDITION SHOULD BE REFUSED AND BRABOURNE ADVISED.
Returns
No goods should be returned without the prior consent of Brabourne and without a returns authorisation number having been obtained. The Buyer shall pay shipping charges for defective product unless other conditions are agreed by both parties. All returns are to be sent direct to Brabourne and not given to the company’s representatives, insured via a method by which proof of delivery is registered. Returns must be packed securely in the same condition as supplied (including packaging) with the returns number clearly marked on the front of the package. All goods returned under warranty will only be accepted if accompanied by a returns note stating: –
a) Name and address of sender,
b) Date and number of relevant invoice,
c) Returns number,
d) Reason for returning goods and
e) Nature of fault.
We accept no responsibility for goods lost or damaged in transit. Without prejudice to “Returns” Brabourne reserves the right to replace, repair or credit in respect of all goods returned at its absolute discretion. Brabourne will not accept responsibility for goods which, in its opinion, have been the subject of undue wear and tear, accident, misuse, improper application or neglect. Goods incorrectly ordered by customers, and returned for credit, are subject to a handling charge of 20%, except in the case of orders placed for non-stock items, which cannot, under these circumstances, be returned for credit.
Ownership
The risk of damage to or loss of goods supplied by Brabourne will pass to the Buyer from the time of delivery, where it becomes the responsibility of the Buyer to insure the goods. However, the title to the goods will not pass to the Buyer until payment in full of all sums due from the Buyer to Brabourne has been made.
If payment (whether in full or part) is not made by the due date, in accordance with “Payment Terms” or the Buyer is wound up, or a receiver appointed over any assets or the undertaking of the Buyer or an execution of distress be levied against the Buyer. Brabourne will be entitled without prior notice to the Buyer or any Liquidator or Receiver to retake possession of the goods (and for that purpose to enter upon any premises occupied or owned by the Buyer).
Liability
Brabourne will use reasonable endeavours to ensure that all information and specifications contained in any Brabourne publication is correct and given in good faith, and therefore does not constitute as a guarantee. Brabourne reserves the right to alter any publication without prior notice and does not accept liability for any loss arising from any error or omission in any such publication. The Buyer will be responsible for ensuring the correct codes are supplied and that the goods ordered are fit for the purpose for which they are ordered.
Force Majeure
Brabourne shall not be held liable in any respect or be deemed to be in breach of this contract whatsoever for any delay in the performance of, or the failure to perform, any obligation pursuant to any order or Contract, in each case, as a result of circumstances from in part or whole by act of God, embargo, governmental act, fire, accident, war, riot, strikes, lockouts, trade disputes, breakdown of plant or any other nature or not beyond the control of Brabourne. If such circumstances delay or prevent the performance of any obligation under any order or Contract for 60 days or more, Brabourne shall be entitled by written notice to cancel or terminate such order or Contract or its outstanding obligations thereunder.
Cancellation
If the Buyer becomes the subject of any act or proceeding under or in connection with the Insolvency Act 1986 or if the Buyer fails to make payment for goods when due, in accordance with “Payment Terms”, Brabourne will be entitled to suspend and cancel all or any future deliveries or instalments under this or any other Contract between Brabourne and the Buyer.